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Online Tech Tutorial: Supporting Clients a World Away

Did you ever have a tutor when you were still going to school? While most folks may find tutors a bit way over their budgets, this hasn’t stopped quite a few people from taking on the services of this specialized teacher—who teaches mostly on a one-on-one basis. Apart from helping kids get into some of the best colleges out there, tutorial services are likewise becoming popular in the tech support call center industry.

From simple “how-to” guides to the more complex “remote assistant” customer support services, call centers have seen the relevance of such tutorial services in their day-to-day operations. With the electronics industry growing by leaps and bounds for the past few years now, more folks are likewise looking for help on how to operate their shiny new toys.

Take the case of John, who recently bought the latest Bluetooth headset to help him talk on the cellphone even while driving—without catching the eye of the authorities. Instead of leafing through the owner’s manual, he discovered that talking to a customer tech support agent to get a step-by-step tutorial on how to use his headset was so much easier. Moreover, the friendly contact center rep even gave him a few tips and tricks, such as shortcuts and other “quick tricks” on how to maximize his product—stuff that he wouldn’t have been able to find in the manual.

As if this wasn’t cool enough. John, just like any other client, can simply dial the customer care support hotline should he find himself needing assistance—even if he’s on the road. This accessibility has likewise made the online tutorial service a lucrative one. TutorVista, an Indian tutoring service for instance, has around 10,000 online students/subscribers in the U.S. alone.

Looking for ways to expand your tech support service? Why not turn part of your call center into a tutorial center? You could just be helping a great number of folks seeking all the support they can get—even if it be a world away.

1 Comment

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