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Happy Customer Support Employees Stay And Remain Proactive

happy customer service call center workersEmployee engagement may be an insignificant issue to talk about for some, or a pretty simple thing in the corporate world, but it has a lot to do with a company’s destiny – whether it will succeed or go down the drain. The employees are as important as anyone inside a company, and that being said, they should all be appreciated. A company’s success rely majority on how their workforce performs, especially in customer service. It’s the consistency of their people why an organization takes pleasure in their accomplishments.

An employee’s flexible effort results in the engagement-profit chain. It starts from employee engagement, service, retention, and goes down to customer satisfaction that leads customer loyalty, productivity. And the end result is profit and growth. In the field of customer service, these elements are important. Valued employees are extra productive, provide superior service, and the most important thing is; they even stay in their jobs longer because they be likely to care more. Every one of these factors will lead into more contented happy customers. These are the customers who buy more and refer frequently, and that boosts sales and profits higher. As a result, stock price increases significantly.

How much do companies value their employees?

Here’s a fact – every business’s lifeblood is its employees. One would guess every business has a thorough plan and tangible methods prepared to make sure employees are engaged, given this decisive truth. This is normally not the case unfortunately. According to research, 4 out of 10 workers are disengaged globally. In an article published by Forbes entitled, “How the Best Places to Work are Nailing Employee Engagement,” 70 percent of U.S. workers doesn’t like their job, creating an environment where a lot of workers are emotionally detached from their workplace and they become less productive than engaged counterparts.

Several business organizations, particularly in the BPO industry, continue to believe that employees will be happy and satisfied as well if they offer a fine product or service, or if customers continue to buy and patronize those products or services. Business owners just offer just enough to guarantee the majority of employees don’t leave in general. It’s always “just enough.” They offer just enough benefits, just enough training, just enough reinforcements, and other standard perks. Now the question is, “Is this the right approach to deal with employee loyalty?”

For business owners and employers, here are 11 ways on how to show your employees that you care and you value them, courtesy of Forbes.com:

1. Go above and beyond to personally help them
2. Relate to them; don’t act like you’re above them.
3. Show you care about their personal life.
4. Show interests in their significant others.
5. Back them up with clients.
6. Do things that set you apart.
7. Be real and transparent with them
8. Make time for them
9. Little things do matter. A quick email to your team after a win or a note of encouragement during a big sale can go a long way, especially if you’re working with a limited amount of time.
10. Create opportunities for new experiences
11. Understand the expectations you set

Your employees need to distinguish and feel that you treat each and every one of them as a person, and not just an “employee” to execute your business plans and give them tasks. There’s a need to make them feel that the business owner and the company in general is dedicated in them. It’s the feeling of assurance that no matter what, the company will be there for you – to make you feel special all the time. They will work so much harder, be more dedicated and proactive, and get things done to accomplish success once you let them see and make them feel that you value them.

How do you keep your employees happy and satisfied at work? Share your experiences today.

 

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