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Did You Know: Tech Support Can Improve Client Relations?

To say that the world market has a penchant for mobile phones seems to be an understatement. A recent report by research firm Gartner says that the year 2012 saw a total of 1.75 billion mobile phones fly out of stores into consumers’ hands. Phenomenal figures right?

Sure, the figure may have been down some 1.7 percent from the previous year. Still, having a complement service such as a customer helpdesk may still be a viable proposition to, err, help all those mobile phone junkies (we mean, users).

But why put up the service in the first place, and why not simply cash in on the sales?

Cashing in on those sales is great. But what are the chances of those clients returning to your store—unless they want to get another unit. With a customer tech support service, however, you don’t only draw them back to you store; you can even make them clients for life. How? By giving them the best service around.

This means not making life more complicated for an already confused smartphone buyer who can’t seem to sync his email account with his new iPhone. Let’s face it: not everyone who buys a smartphone is tech-savvy; most just see it as a status symbol to look cool. So remind your team to speak in an everyday language and avoid tech jargon.

Speaking to clients in tech babble, you see, will only make them feel more lost. Moreover, avoid the temptation to speak like a robot—despite the number of callers queuing up. If your callers wanted an automated service, they could’ve simply accessed Siri. These folks are seeking help—the help only a warm, friendly human being can give.

So why not do these simple tips and you could be on your way to winning new clients and returning customers as well. They may even be so satisfied. They might end up purchasing and having their iPhone 10 serviced with you once it rolls out.


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