October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
May 25, 2017
Why Foreign BPO Companies Prefer Filipino Call Center Agents
Filipino call center agents have earned the reputation of being among the most preferred agents worldwide. While some foreign BPO companies choose to work with local […]
February 17, 2017
customer support outsourcing philippines
When Outsourcing Customer Support, How Do You Still Project Your Brand’s Identity?
One of the reasons why some companies are uncomfortable about the idea of outsourcing customer support is their fear that they will lose their brand identity. […]
January 19, 2017
customer service outsourcing
Your Exceptional Customer Service Is That Value Your Customers Is More Than Willing To Pay For
In an age where the mantra “buy experiences, not things” has become so embedded in public consciousness, how do you get customers to buy your products? […]
January 12, 2017
outsource customer service
How Outsourced Customer Support Can Help Internet-based Businesses
It is one thing that businesses of all kinds and sizes share: the pursuit of excellent customer delivery. Whether you are a brick and mortar business […]
July 27, 2015
Why the Philippines is a Great Offshore Destination
Despite the emergence of other offshore destinations in the world, the Philippines continues to be a viable option for clients who are looking for quality service […]