September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
August 6, 2017
Guarantee Transparency In Your Business With An Outsourced Internal Audit Service
Internal audit services are very valuable for businesses to function optimally. By providing carefully examined and objective analyses of existing business processes, governance and risk management […]