October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
October 8, 2017
Is Your Business Doing Really Well? Keep Up With Your Customers’ Demand With Inbound Sales Specialist
If your business is currently enjoying a season where sales are pouring in and customer inquiries are flooding your phone lines, it is your responsibility as […]
July 7, 2017
Common Social Media Customer Care Mistakes and How To Avoid Them
There are many ways on how you can take care of your customers. Nowadays, tending to customers on social media is the new norm. However, do […]
June 21, 2017
Impress Your Clients By Updating Your Work Lingo With These Great Customer Service Phrases
Whether you’re the business owner or customer support agent, educating yourself about good customer service phrases is well worth the effort and time investment. Speaking these […]
June 14, 2017
The Importance Of Having 24/7 Customer Service In Your Business
Smart business-owners recognize that while it may not be possible for them to operate 24 hours a day, their customer support should be an exception. Offering […]
May 3, 2017
How To Enhance Customer Experience Through An Omni-Channel Call Center
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
April 26, 2017
How To Win Clients With Good Online Customer Service
  Providing a superior quality of customer service online is a critical success factor for businesses. Regardless of whether you manage a traditional brick and mortar […]
April 17, 2017
Why Hiring Topnotch Call Center Representatives Is Critical To Your Business
  Business experts say one proven way to achieve business success is to work with the right people. Whether that means to hire the best full-time, […]
April 12, 2017
10 Signs That You’ve Found The Right BPO Company For Your Business
It’s hard to overstate the benefits of outsourcing – businesses who’ve done it and succeeded are some of the most successful organizations today. It all comes […]