April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
February 11, 2018
High Customer Satisfaction Rating Starts With Good Customer Service
The desire to secure a consistently high customer satisfaction rating is always present in all kinds of businesses, from SMEs to the largest multinational corporations, across […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call ā€” its time, quality […]
September 13, 2017
Personalization: A Key To Creating A Better Customer Experience
Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to come. The quality of the collective […]
August 2, 2017
The 5 Reasons Why A Good Mobile Support Improves Customer Experience
Today’s businesses are operating in a very demanding environment, where the consumers’ needs and preferences are deemed the most important things. Being ahead of the competition […]
July 28, 2017
Toughest Customer Experience Challenges and How to Use Those to Improve Services
In the world of customer service, the customer’sā€™ experience is the most important thing. Companies make sure that their customers and consumers get the best service. […]