June 23, 2017
Top Qualities You Should Look For In A Professional Appointment Setters
Whether you realize it or not, professional appointment setters can actually contribute to your business’ growth. The qualified leads professional appointment setters generate are valuable for […]
June 18, 2017
Powerful Habits Top Notch Call Center Agents Possess
Good news for business owners who wish to outsource their operations to call centers and BPO companies: top notch call center agents can be found in […]
August 24, 2015
Why Pharmaceutical Live Answering is Very Necessary
Live, Not Voicemail Pharmaceutical companies typically rely on automation and voice mail to receive feedback and inquiries from consumers. This is a cheap and convenient way […]
March 23, 2015
Outsourcing a support agent
How To Find The Right Help Desk Device Support For Mobile
The world is slowly going mobile. Truth is, everyday, more people are purchasing mobile gadgets. This is not really surprising as mobile gadgets allow them to […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]
December 5, 2014
Upcoming Trends to Improve Customer Service in 2015
In the business industry, to be able to reach maximum potential and success, organizations should constantly develop each and every aspect of their businesses. The room […]
July 10, 2014
Data Security Alert: Mitigate the risks of off shoring
When it comes to outsourcing to an outsourced or offshore support contact center, being fully aware on the safety of your data has never been very […]
April 29, 2013
Can You Support Today’s Tech-Driven Healthcare System?
You know that technology has really taken over the world when your doctor uses a computer to “write” a prescription—instead of the good old handwritten way. […]
January 21, 2013
Customer Support Call Center: Making Tech Gifts More Romantic on Valentine’s Day
Today’s world can be considered a tech-driven one, due in no small part to our society’s love for anything high-tech. Despite this, there are still a […]