December 13, 2017
Having A Problem With SEO And Google Rankings? Why Not Hire A Virtual Assistant That Can Do Both!
There is a reason why virtual assistants are oftentimes called as one of today’s unsung heroes. In its basic sense, a virtual assistant provides support to […]
July 23, 2017
Call Center Agent Job Description: What Do Call Center Agents Really Do?
We all have engaged in long conversations with them. But for many of us, the work of call center agents still seem a little bit elusive. […]
July 16, 2017
Why Should You Work In A Call Center Industry
The call center industry is among the most rapidly evolving and profitable business industries today, owing partly to the outsourcing phenomenon that has swept over the […]
July 2, 2017
How Maintaining a Positive Call Center Culture Improves Your Business
Is your BPO Company not in good shape? Maybe it’s because of the call center culture and the environment in the office itself. Have you ever […]
June 18, 2017
Powerful Habits Top Notch Call Center Agents Possess
Good news for business owners who wish to outsource their operations to call centers and BPO companies: top notch call center agents can be found in […]
August 24, 2015
Why Pharmaceutical Live Answering is Very Necessary
Live, Not Voicemail Pharmaceutical companies typically rely on automation and voice mail to receive feedback and inquiries from consumers. This is a cheap and convenient way […]
March 23, 2015
Outsourcing a support agent
How To Find The Right Help Desk Device Support For Mobile
The world is slowly going mobile. Truth is, everyday, more people are purchasing mobile gadgets. This is not really surprising as mobile gadgets allow them to […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]