June 21, 2017
Impress Your Clients By Updating Your Work Lingo With These Great Customer Service Phrases
Whether you’re the business owner or customer support agent, educating yourself about good customer service phrases is well worth the effort and time investment. Speaking these […]
June 18, 2017
Powerful Habits Top Notch Call Center Agents Possess
Good news for business owners who wish to outsource their operations to call centers and BPO companies: top notch call center agents can be found in […]
March 30, 2017
Why Call Center Companies Are Employers Of Choice For Filipinos
  Research shows Filipinos are the call center agents of choice of Western consumers. Compared to their Indian counterparts, Filipinos have impeccable English communication skills with […]
November 24, 2016
Why Outsourcing Customer Support Is Great for SMEs
Regardless of your company size, the quality of your inbound customer support can do two things: drive your growth, or drive your customers away. While the […]
August 24, 2015
Why Pharmaceutical Live Answering is Very Necessary
Live, Not Voicemail Pharmaceutical companies typically rely on automation and voice mail to receive feedback and inquiries from consumers. This is a cheap and convenient way […]
March 23, 2015
Outsourcing a support agent
How To Find The Right Help Desk Device Support For Mobile
The world is slowly going mobile. Truth is, everyday, more people are purchasing mobile gadgets. This is not really surprising as mobile gadgets allow them to […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]
December 5, 2014
Upcoming Trends to Improve Customer Service in 2015
In the business industry, to be able to reach maximum potential and success, organizations should constantly develop each and every aspect of their businesses. The room […]
August 26, 2014
Dissatisfied Customers Are Blessings in Disguise
This may seem an arguable statement particularly in customer support discussions. Complaints from disgruntled customers can be a curse, a worse nightmare for any businesses – […]