October 22, 2017
Why Does Information Overload Become A Problem For Businesses And How Can Data Management Help In Solving It
Having so much data sometimes has disadvantages. It becomes a problem for most companies especially if it is not organized properly. Too much data, or also […]
July 23, 2017
Call Center Agent Job Description: What Do Call Center Agents Really Do?
We all have engaged in long conversations with them. But for many of us, the work of call center agents still seem a little bit elusive. […]
July 16, 2017
Why Should You Work In A Call Center Industry
The call center industry is among the most rapidly evolving and profitable business industries today, owing partly to the outsourcing phenomenon that has swept over the […]
July 2, 2017
How Maintaining a Positive Call Center Culture Improves Your Business
Is your BPO Company not in good shape? Maybe it’s because of the call center culture and the environment in the office itself. Have you ever […]
June 18, 2017
Powerful Habits Top Notch Call Center Agents Possess
Good news for business owners who wish to outsource their operations to call centers and BPO companies: top notch call center agents can be found in […]
March 30, 2017
Why Call Center Companies Are Employers Of Choice For Filipinos
  Research shows Filipinos are the call center agents of choice of Western consumers. Compared to their Indian counterparts, Filipinos have impeccable English communication skills with […]
November 24, 2016
Why Outsourcing Customer Support Is Great for SMEs
Regardless of your company size, the quality of your inbound customer support can do two things: drive your growth, or drive your customers away. While the […]
August 24, 2015
Why Pharmaceutical Live Answering is Very Necessary
Live, Not Voicemail Pharmaceutical companies typically rely on automation and voice mail to receive feedback and inquiries from consumers. This is a cheap and convenient way […]