Why Not Support High-Tech Motoring?
April 1, 2013
Tech Support for the Everyday User? Why Not
April 16, 2013
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Car Tech Support Shouldn’t Be a Luxury

Mercedes-Benz, Audi, Lexus, BMW-some of the best and most popular luxury car brands around. Not only do they offer the most high-tech and advanced motoring experience to their discriminating clientele, they likewise provide them with premium tech support should anything go wrong. You can simply press a button and a call center operator will be at your beck and call.

But what if you don’t drive or can’t afford such luxurious motoring? While GM has OnStar, and a few other mainstream brands have roadside assistance, there are still a large part of the populace that drive a diverse brand cache-with a lot of them older vehicles, should they be left by the wayside to push their cars to the nearest service station?

Fortunately, you can help by offering a tech support call center for the ordinary motorist. Most cars-especially those post-2000 models often come with computer boxes and other silicon-controlled systems. Your customer tech support contact center team should be updated with such information so they can easily assist the stranded motorist as best they can.

They can start with simple troubleshooting tips to see if the problem can be fixed in a jiffy. Should the problem be way over the help desk contact center agent’s capabilities, he can simply direct the car owners to the nearest repair shop. Better still, the inbound call center rep can send a tow truck to fetch the poor motorist.

Help a stranded motorist today-whatever car they drive.


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