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Can Tech Support Help Clients in Simple, Non-High Tech Ways?

When one thinks of tech support, the usual things that come to mind are helpdesk agents that speak “geek” and help resolve issues that clients may have with their ultra-high tech toys.

While this may be true, customer call center client support services can likewise help in small, non-high tech ways, mind you.

Roger, who recently bought a new pair of those en vogue Bluetooth headsets, for instance, can’t seem to hook them up to his equally uber-chic smartphone. A call to the vendor’s customer support call center hotline is all he needed to carry a conversation on the phone—wirelessly!  But if you think that he went through a jargon-filled conversation with the client care rep, you’re sorely mistaken.

On the contrary, the friendly customer service support contact center agent simply asked him to check a few settings, and that’s it. Moreover, she even offered to talk him through the various features of the product—all in a really friendly and warm demeanor.

Yes, simple things like a warm and caring voice to help with those tech blues can indeed go a long way.

2 Comments

  1. Hello! I just wanted to ask if you ever have any issues with hackers?
    My last blog (wordpress) was hacked and I ended up losing a few months of hard work due to no back up.
    Do you have any solutions to stop hackers?

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