April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
April 15, 2018
technical support outsourcing
Why Outsourcing Your Technical Support To The Philippines Is A Smart Move
As the number of digital consumers continues to multiply, technical support outsourcing also becomes one of the most preferred services in the business process outsourcing (BPO) […]
April 8, 2018
CSAT customer satisfaction
Why Call Centers Fail To Solve Issues On First Contact And How To Address Them
A customer will probably remember the first call that he or she makes to contact a business or a company. Depending on how it ended, they […]
April 4, 2018
tech support process
Maximize The Power Of Social Tech Support
The power of social media continues to grow stronger as the number of users in various platform increases each day. In fact, the market research company […]
March 25, 2018
filipino call center agents
Why Foreign BPO Companies Prefer Filipino Call Center Agents
It started in a simple operation that provides basic services such as email response and service management. Today, the call center industry is at the forefront […]
March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
March 14, 2018
multilingual call center services
Top Languages BPO Companies Need in Multilingual Call Center Services
In order to stay on top of their competitive industry, call center and BPO companies are stepping up by offering business-specific solutions such as multilingual call […]
February 28, 2018
outsourcing IT infrastructure
How Outsourcing IT Infrastructure Aids Business Transformation
We live in a world where technology is not a luxury but a necessity. Companies are putting effort into perfecting their IT infrastructure to make sure […]
February 25, 2018
content writing outsourcing companies
Reach Wider Market Through Content Writing Outsourcing
In today‚Äôs digital world, majority of your market is guaranteed to search for you or your latest product online. That’s how majority of consumers learn about […]