If you really think about it, your hardware depot’s customers might just be asking the same question about your growing business – are you ready for a lifetime commitment to support them?
More specifically, is your customer support call center up to the task of dishing out after-sales support once the purchase has been made? More importantly, are you willing to give these clients the light of day long after the warranty period is over?
This means treating them with the same warm service just as you did the first time they walked into your store or called up your customer contact center. By the same token, dishing out impeccable customer support for a lifetime entails seeing them through any issues even 10 years down the line.
So, are you ready to take the customer support plunge?