Are You A Fair-Weather Firm?

Author: Customer Support Editor

Updated on September 3, 2012 | 4:31 am

Are You A Fair-Weather Firm?A true friend, they say, is someone who stands by you no matter what. That person will be there through it all—come hell or high water. Otherwise, a person who doesn’t can simply be treated as a “fair-weather friend”.

So, are you a “fair weather firm”?

One way to know is to check your customer support call center facility. You might want to check if your team is attending to customer needs—especially the complaints. It’s one thing to look after customers who are satisfied with your product. It’s a totally different story, however, to look after the complaining ones, too.

And this is what really counts.

Moreover, are you dealing with these complaints in a timely manner? A good customer call center team doesn’t make their clients wait for Haley’s Comet to return before acting to resolve an issue.

The bottom line is to simply be a true friend who’s there for them—no matter what.

Related Articles

Customer Support Philippines: BPO Solutions and Services For SMEs

In today’s competitive business landscape, small and medium-sized enterprises (SMEs) often face the challenge of delivering high-quality customer support while managing their budgets effectively. This…

banner for 4 Ways To Make Your Multi-Lingual Customer Service And Technical Support Worth it

4 Ways To Make Your Multilingual Customer Service And Technical Support Worth it

Having trouble with your Multilingual Customer Service and Technical Support? Maybe you are doing it wrong! Customer service is second to none and is at…

Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant

According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow…

CONTACT US TODAY!

Call Us Toll-Free at 1-214-269-8808 | Contact Us and outsource to the Philippines Today

Any Business, Any Size, in Any Time

    OUR LOCATION

    33rd Floor, Summit One Tower, 530 Shaw Blvd, Mandaluyong City, Philippines, 1552

    Phone: +1-214-269-8808

    Email: info@customersupportphilippines.com

    Contact Us