April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
March 28, 2018
tech support
Outsourcing Tech Support to the Philippines (Software & Hardware)
Outsourcing technical support (often shortened to tech support) is becoming increasingly worthwhile in today’s business environment than ever before. Globalized technical support requires evolving core expertise […]
March 25, 2018
filipino call center agents
Why Foreign BPO Companies Prefer Filipino Call Center Agents
It started in a simple operation that provides basic services such as email response and service management. Today, the call center industry is at the forefront […]
March 21, 2018
offshore business processing
Why Philippines Is the Best Multilingual Outsourcing Solution
In today’s global business environment where customer experience and accessibility of information and services is common, multilingualism is more than just a vital asset. Language is […]
March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
March 14, 2018
multilingual call center services
Top Languages BPO Companies Need in Multilingual Call Center Services
In order to stay on top of their competitive industry, call center and BPO companies are stepping up by offering business-specific solutions such as multilingual call […]
March 11, 2018
call center companies in the Philippines
What The Best Call Center Companies In The Philippines Have In Common
What does it take to be the Call Center Capital of the World? Call center companies in the Philippines are synonymous with first-rate service and superior […]
March 7, 2018
customer service tone of voice
Why Accent Matters in Customer Service Centers
Do you think a customer wants to talk to someone with an accent so heavy they cannot understand a single word they say? Of course not. […]
March 4, 2018
inside sales
Outsourcing Inside Sales to Philippine Agents
Inside sales today has evolved. Huge deals that are more intricate and have higher volume are being done through it. If your business only focuses on […]