September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call ā€” its time, quality […]
July 30, 2017
Top Benefits Of Improving An Agent’s Performance With Performance Management
When you improve the performance of your agents it will definitely give a positive result for the company. Performance management or PM will have a long […]
July 28, 2017
Toughest Customer Experience Challenges and How to Use Those to Improve Services
In the world of customer service, the customer’sā€™ experience is the most important thing. Companies make sure that their customers and consumers get the best service. […]
July 23, 2017
Call Center Agent Job Description: What Do Call Center Agents Really Do?
We all have engaged in long conversations with them. But for many of us, the work of call center agents still seem a little bit elusive. […]
July 21, 2017
Effectiveness of CRM Software in Improving Customer Service
Many U.S. companies are using Customer Relationship Management or CRM software. According to the survey that Cap Gemini and International Data Corporation conducted, about 300 companies […]
July 19, 2017
5 Compelling Reasons Why Your Company Needs to Outsource Social Media Customer Care Solutions
Most people are on social media nowadays. As of April 2017, there are 1.97 billion monthly active users on Facebook alone, Statista revealed. Because of that, […]
July 16, 2017
Why Should You Work In A Call Center Industry
The call center industry is among the most rapidly evolving and profitable business industries today, owing partly to the outsourcing phenomenon that has swept over the […]
July 14, 2017
5 Tips From Successful Businesses On How To Provide Good Customer Service
In any business type or industry, good customer service is that one factor that effectively brings success within arm’s reach of the business. Many business owners […]