April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
June 30, 2017
The Importance of Quality Assurance Specialists in Call Center Industry
The call center industry offers a wide range of jobs and different tasks for different roles. One of the most important jobs is the quality assurance […]
June 28, 2017
Customer Service Outsourcing in the Philippines Puts The Customer First
Depending on who you choose to partner with, customer service outsourcing can be an effective and positive experience for both you and your clients, or otherwise. […]
June 23, 2017
Top Qualities You Should Look For In A Professional Appointment Setters
Whether you realize it or not, professional appointment setters can actually contribute to your business’ growth. The qualified leads professional appointment setters generate are valuable for […]
June 21, 2017
Impress Your Clients By Updating Your Work Lingo With These Great Customer Service Phrases
Whether you’re the business owner or customer support agent, educating yourself about good customer service phrases is well worth the effort and time investment. Speaking these […]
June 18, 2017
Powerful Habits Top Notch Call Center Agents Possess
Good news for business owners who wish to outsource their operations to call centers and BPO companies: top notch call center agents can be found in […]
June 16, 2017
Tried-And-Tested Techniques On Direct Response Marketing Support
Every full-fledged professional has their own set of tried-and-tested techniques to produce work with desirable results. Those engaged in direct response marketing support are no different. […]
June 14, 2017
The Importance Of Having 24/7 Customer Service In Your Business
Smart business-owners recognize that while it may not be possible for them to operate 24 hours a day, their customer support should be an exception. Offering […]
June 5, 2017
Here’s Why After-Hours Customer Support Increases Sales and Improves Customer Satisfaction
The recent technological advancements and increasingly demanding lifestyles of today’s consumers have also affected the way businesses are operating. Gone are the days when it is […]