March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
May 25, 2017
Why Foreign BPO Companies Prefer Filipino Call Center Agents
Filipino call center agents have earned the reputation of being among the most preferred agents worldwide. While some foreign BPO companies choose to work with local […]
May 5, 2017
8 Outbound Call Center Jobs That Can Leverage Your Business
Businessman Harvey Mackay once said, “Your workforce is your most valuable asset. The knowledge and skills they have represent the fuel that drives the engine of […]
May 3, 2017
How To Enhance Customer Experience Through An Omni-Channel Call Center
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]