March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
February 23, 2017
customer support philippines
5 Ways To Personalize Your Customer Service
The recipe for an excellent customer support experience has evolved from simply giving customers what they need, to going far and beyond their expectations. Today‚Äôs consumers […]
February 17, 2017
customer support outsourcing philippines
When Outsourcing Customer Support, How Do You Still Project Your Brand’s Identity?
One of the reasons why some companies are uncomfortable about the idea of outsourcing customer support is their fear that they will lose their brand identity. […]