September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
November 24, 2016
Why Outsourcing Customer Support Is Great for SMEs
Regardless of your company size, the quality of your inbound customer support can do two things: drive your growth, or drive your customers away. While the […]