September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
October 29, 2015
Better Customer Service for Your Tech Support
Once customers get their hands on your product, you’d want to make sure that they get the support they need in case they have questions, or […]
October 23, 2015
Why Accent Matters in Customer Service Centers
The accent issue is increasingly becoming a global problem. This results to the shifting of location in markets where additional training will be no longer required. […]
October 16, 2015
Outsourcing Inside Sales to Philippine Agents
Inside sales today has evolved. Huge deals that are more intricate and higher volume sales are being done through inside sales. If your business has not […]
October 13, 2015
Outsourcing Tech Support to the Philippines (Software & Hardware)
Outsourcing technical support is becoming increasingly worthwhile in today’s business environment than ever before. The globalization of technical support requires evolving core expertise and finding innovative […]