September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 27, 2015
Why the Philippines is a Great Offshore Destination
Despite the emergence of other offshore destinations in the world, the Philippines continues to be a viable option for clients who are looking for quality service […]
July 7, 2015
What Makes Philippine Helpdesk Cost-Effective
The helpdesk plays a crucial role in your operations. It provides the backbone of your services by providing technical support and information to your customers. When […]