September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
June 15, 2015
9 Traits That Makes Philippine Helpdesk Support the Best
Working in helpdesk is a specialized form of customer service. Outsourcing help desk is a good option for businesses, but where to outsource? The Philippines is […]