September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
May 25, 2015
Customer Support In Different Languages: How A Call Center In The Philippines Can Handle Multilingual Support
Although English is the highly used language when it comes to business, there are certain markets that do not speak it. Business owners wanting to enter […]