September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
December 5, 2014
Upcoming Trends to Improve Customer Service in 2015
In the business industry, to be able to reach maximum potential and success, organizations should constantly develop each and every aspect of their businesses. The room […]