September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
November 10, 2014
The Multilingual Customer Service Challenge: We Accept!
The Philippine contact center industry is known to have the gold mine of pure talents and exceptional workforce. Among the premium skills most Filipinos possess is […]