September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
January 29, 2014
Want to Connect E-Commerce With Real Customers?
Have you ever gone shopping or paid your bills online? If you’re like most folks today, such as the 186 million online shoppers, chances are, you’ve […]
January 7, 2014
Have You Considered Taking Tech Support to the Cloud?
It has been said time and again that customer support is one of the keys to winning customer loyalty and trust. We cannot over-emphasize this point […]