September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
December 23, 2013
Too Legit to Quit: You’ve Got Tech Support Service
The Internet is full of online shopping sites. Just type the words “online shopping” on Google search and you’ll be greeted by a ton of links […]