September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
November 11, 2013
Want to Stand Out? Equip Your Tech Support Service With…
Want help with configuring the new iOS 7? We wouldn’t be surprised if you answered “yes” to this question, as more than a few Apple loyalists […]
November 5, 2013
Is It True That a Refund Can Be A Tech Support Move?
Refund—the word alone can send shivers down any businessman’s spine. This seemingly simple six-letter word actually translates to one of the hardest and most bitter pills […]