September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
October 22, 2013
Did You Know: Tech Support Can Improve Client Relations?
To say that the world market has a penchant for mobile phones seems to be an understatement. A recent report by research firm Gartner says that […]
October 16, 2013
Here are a Few Tips to Improve Tech Support
If you know your customer service history, you’re probably aware that the company-client relationship used to be a “handshake” affair—the handshake symbolizing that the deal has […]
October 8, 2013
Did You Know That Competent Care Can Improve Tech Support?
How do I install and configure iOS 7? What’s the best smartphone for me? When people call up your tech support service to ask such questions, […]
October 1, 2013
Why The Human Side of Tech Support Is Still Tops
Technology has now made it a lot easier to reach people—even those in far-off places. From the ubiquitous email and mobile phones, to live chat and […]