March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
July 30, 2013
Online Tech Tutorial: Supporting Clients a World Away
Did you ever have a tutor when you were still going to school? While most folks may find tutors a bit way over their budgets, this […]
July 23, 2013
Maximize the Power of Social Tech Support
“The power of media” was once the key phrase when describing how influential print, television, and radio are when it came to issues and advertising. With […]
July 9, 2013
Live Chat for Tech Support? Why Not?
Do you remember the days when programs like ICQ and MIRC were all the rage? We wouldn’t be surprised if you were to admit that you […]
July 2, 2013
Want Happy Clients? Here’s How to Improve Response Times
Josefina works as a marketing services agent at one of the country’s major banks. Her job requires her to be at the office as early as […]