September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
January 28, 2013
Tech Support Service: Keeping The Flames of Long-Distance Romances Alive
Being in a long-distance relationship is nothing new. Some of you may have even heard of (or been in) romances that were kept alive by “love […]
January 21, 2013
Customer Support Call Center: Making Tech Gifts More Romantic on Valentine’s Day
Today’s world can be considered a tech-driven one, due in no small part to our society’s love for anything high-tech. Despite this, there are still a […]
January 14, 2013
Going High-Tech on Valentine’s Day? No Problem, Customer Support’s Got Your Back
In the past, Valentine’s Day often meant giving a card, a dozen Roses, or a box of chocolates to that special someone. Today’s tech-crazy world, however, […]
January 7, 2013
Read, Surf, Touch: Just Some Ways to Keep Updated on What’s Hot in Today’s Tech Scene
The New Year means a lot of new things. Apart from new calendars and planners, you’ve likewise got new car models, new fashion trends, and of […]
January 2, 2013
Want to know what’s “Hot” for the Coming Year? Get their Feedback
It’s no secret that a lot of us want to know what’s “hot” and what’s “not”, especially for the coming year. The fashionistas, for instance, would […]