March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
October 23, 2012
Holiday Tech Support: Helping to Keep The Kid in Us Alive
Do your still remember the coolest toy you ever got for Christmas as a kid? Could it have been that new robot that was all the […]
October 16, 2012
Supporting Holiday Cheer
Have you ever heard of the “holiday help desk”? As the name suggests, this type of service refers to a place situated in high-traffic areas—such as the […]
October 12, 2012
Reserving a Place at the Table: How Your Call Center Tracks Place Settings
If you’ve ever been assigned to setting the table for dinner, we’re pretty sure you’ve been asked by the Missus to set a place for a visiting aunt, cousin, or […]
October 9, 2012
Make It Easy On Your Customers: Avoid The Geek-Speak
Have you ever had a Chemistry teacher from hell?You know, the kind who rattles on and on with all those formulas and periodic table elements without giving a […]
October 1, 2012
Avoid Tech Mumbo-Jumbo
Have you ever been lost in a foreign country? As if the experience isn’t nerve-wracking enough, it can be twice as scary if the land you’re […]