September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 24, 2012
Are You Ready For a Life-Long Commitment (To Your Customers?)
It’s no secret that taking the plunge or getting married is a huge step. This is why many couples are asked whether or not they’re really […]
September 17, 2012
Supporting the Cause of Customer Support
There comes a point in a person’s life when he is asked to support a certain cause. These causes can range from freedom from oppression, the […]
September 3, 2012
Are You A Fair-Weather Firm?
A true friend, they say, is someone who stands by you no matter what. That person will be there through it all—come hell or high water. […]