September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
August 28, 2012
Why Social Media Helps Customer Support
Social media has definitely taken the world by storm. What was once a simple “hang out” where people could interact with each other from anywhere in […]
August 22, 2012
Speedy Claims
As you cruise down the road in your brand new SUV, your day (and your life), suddenly take a sour twist—thanks to some speeding driver takes […]
August 13, 2012
You’re My One and Only
Whether we admit it or not, we all want to feel special and crave for someone’s “undivided attention”. The good news is that you can give […]
August 6, 2012
Sincere Support
No one likes a two-faced character. You know, the type of person who says one thing, but does the opposite. This is the kind of insincerity […]