September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 30, 2012
Outsmart the Rest—Support Your Clients
Whether we admit it or not, we live in a world that’s always trying to outdo each other. Companies, for example, are constantly trying to outsmart […]
July 23, 2012
Options Included: How Options Can Boost Customer Support
Buying a new car often involves ticking a list of optional extras. Not only does this give an often budget friendly-yet-bare-bones vehicle a bit more “street […]
July 16, 2012
Keep Your Promises (And Don’t Make Lofty Ones You Can’t Keep)
“Promises are made to be broken”, they say. Whoever coined this term most likely didn’t have Customer Support in mind. Handling a customer support call center […]
July 9, 2012
Actions Speak Louder Than Customer Support Words
It’s often been said that actions speak louder than words. Saying “I love you” a thousand times a day, for instance, doesn’t mean squat if all […]