March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
June 25, 2012
Want to Support Your Customers? Shut Up and Listen
More often than not, a person who comes to you weeping her emotions out only wants one thing—someone who will listen to their woes. If you […]
June 19, 2012
Socialize Via Call Center
A lot of single folks, especially when they reach a certain age, are encouraged to “get out” and meet someone. Going to clubs, being set up […]
June 19, 2012
Are Your Customers Supported by Facebook?
Knowing what your favorite celebrity is up to, thanks to their latest Tweet, or posting the latest party pics all over Facebook. Updating your Facebook status […]
June 11, 2012
Supportive Chat(ter)
Google Talk, Yahoo Messenger, ICQ—if these sound alien to you, then you probably didn’t grow up in the 90s or haven’t gotten in touch with your […]
June 7, 2012
It’s More Than a Buck—It’s Personal
It’s often said that profit is what drives business. To earn a buck, as they say, is the ultimate goal of any business owner. While there’s […]
June 4, 2012
Help Mail
Whether you admit it or not, we’re pretty sure that one of the first things you do upon booting up that laptop is check your email. […]