September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
March 29, 2012
Tricks of the Trade (For Better Customer Service)
We’ve all heard of “stellar customer support”. By the same token, there are people who are of the opinion that some companies give “poor customer care”. […]
March 26, 2012
Trained As People, Not Robots
Picture this: a customer calls up to inquire about the latest mobile phone plans. The call goes smoothly, with the telephone sales agent answering questions using […]
March 23, 2012
Web Tools That Support Customer Support
Today’s researcher never had it so good. Gone are the days when you had to dig through voluminous books, newspapers, and other literature just to find […]