March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
March 29, 2012
Tricks of the Trade (For Better Customer Service)
We’ve all heard of “stellar customer support”. By the same token, there are people who are of the opinion that some companies give “poor customer care”. […]
March 26, 2012
Trained As People, Not Robots
Picture this: a customer calls up to inquire about the latest mobile phone plans. The call goes smoothly, with the telephone sales agent answering questions using […]
March 23, 2012
Web Tools That Support Customer Support
Today’s researcher never had it so good. Gone are the days when you had to dig through voluminous books, newspapers, and other literature just to find […]