April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
April 18, 2018
advantages of a call center
8 Outbound Call Center Jobs That Can Leverage Your Business
Smart entrepreneurs understand that they cannot do everything in their business. In order to focus on their core functions, they need to delegate some of their […]
April 15, 2018
technical support outsourcing
Why Outsourcing Your Technical Support To The Philippines Is A Smart Move
As the number of digital consumers continues to multiply, technical support outsourcing also becomes one of the most preferred services in the business process outsourcing (BPO) […]
April 11, 2018
business partner
10 Signs That You’ve Found The Right BPO Company For Your Business
Looking for the right business partner is like looking for someone to marry. Just like what Sabrina Parsons, CEO of Palo Alto Software said, “Your partner […]
April 8, 2018
CSAT customer satisfaction
Why Call Centers Fail To Solve Issues On First Contact And How To Address Them
A customer will probably remember the first call that he or she makes to contact a business or a company. Depending on how it ended, they […]
April 4, 2018
tech support process
Maximize The Power Of Social Tech Support
The power of social media continues to grow stronger as the number of users in various platform increases each day. In fact, the market research company […]
March 28, 2018
tech support
Outsourcing Tech Support to the Philippines (Software & Hardware)
Outsourcing technical support (often shortened to tech support) is becoming increasingly worthwhile in today’s business environment than ever before. Globalized technical support requires evolving core expertise […]
March 25, 2018
filipino call center agents
Why Foreign BPO Companies Prefer Filipino Call Center Agents
It started in a simple operation that provides basic services such as email response and service management. Today, the call center industry is at the forefront […]
March 21, 2018
offshore business processing
Why Philippines Is the Best Multilingual Outsourcing Solution
In today’s global business environment where customer experience and accessibility of information and services is common, multilingualism is more than just a vital asset. Language is […]