Offering a fully integrated 24/7 call center service designed to grow the industry it caters to, Customer Support Philippines aims to help its business customers serve their own clientele better by not only giving them the ability to offer customer and tech support services, but to do so in a manner that is easy and free of "tech-babble". Moreover, Customer Support Philippines prides itself in taking the lead in giving truly personalized and friendly service to each and every customer seeking technical and customer support—something that is sorely lacking in the industry.
With 9 years of top-notch customer service experience and expertise tucked under its belt, Customer Support Philippines boasts of its 600-seat operational capacity located in Metro Manila, Philippines. The ever-growing Philippine-based call center likewise takes pride in utilizing the latest contact center technologies and infrastructure, allowing it to keep pace with the equally fast-changing nature of the industry it serves. The company is backed by a team of professional and courteous technical support call center specialists.
We offer the following services
- Inquiry and request resolution
- Complaints handling
- Problem resolution
- Escalation handling
- Installation support
- New customer welcome calls
- Product inquiry
- Technical support and Education
- Activation and registration
- Navigation assistance
- Billing and claims
- Multi-lingual call center support
Customer Support Philippines ensures a conducive work environment for a 24/7 delivery center:
- Business continuity and disaster recovery plan: Customer Support Philippines has back-up call center equipped with phones, internet connections and work stations.
- Administration services: Provides administrative help, non-IT infrastructure maintenance and other administrative assistance. They also manage office work area, sleeping quarters, 24/7 cafeteria, recreation facility, banking and other needs of employees, common facilities, office automation, and non-operational communication needs.
- Medical services: The company has 24/7 paramedic and medical facility in each of the 24/7 operations in case of emergencies and other personal need.
- Physical security: All entry and exit points have security guards 24x7. Proximity cards are issued to all employees for safety.